Issues with purchased theme

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This topic contains 9 replies, has 4 voices, and was last updated by  Shop Manager 1 month, 2 weeks ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #1036

    sales2
    Participant

    Hi,

    Just purchased the Ultimate Ecommerce Pro shop theme.

    Having a couple of issues. When i update the store logo in the header, it creates excess white space below it. How do i get rid of this?

    Also, in the Navigation bar, there is a blue button next to the cart button that doesn’t do anything. Is this supposed to be an account button for users to log in? If so how do i get this to work.

    Thanks

    #1039

    Shop Manager
    Keymaster

    Hi,

    As per your query, could you please provide us your site URL.

    So we can review and give you some solution.

    Thanks

    #1040

    sales2
    Participant

    http://www.dynamic-threads.com

    The white space below logo is no longer an issue. But i would like the account button to function.

    Also, why are sub-categories not visible in the nav bar menu dropdown (CATEGORIES)? There is no way to view a sub-category other than the sidebar.

    Thanks

    #1042

    Shop Manager
    Keymaster

    Hi,

    You have to put the URL for the Blue button to make it work.

    Follow the below steps to add URL to the Button:

    Go to Dashboard >> Appearance >> Customize >> Theme Settings >>Header section.

    Put the URL in Add User Link Box given at the end.

    Sorry but the dropdown is made for the main categories to show.

    If you need more clarification please hit a reply.

    Thanks

    #1061

    info13
    Participant

    Hi. I don’t know how to post a new support question so I am trying to get help here. I purchased the Ultimate Ecommerce Pro theme and I am not able to see the slider. Do I have to add the small code in php functions? If so, how do I know if I am adding the code to the right spot?

    #1074

    Shop Manager
    Keymaster
    #1076

    deanh
    Participant

    How Do I post a support question?

    Dean

    #1083

    Shop Manager
    Keymaster

    Hi Dean,

    You can directly post the question here or email the query at support@logicalthemes.com.

    We will be happy to assist you.

    Thank You.

    #1085

    deanh
    Participant

    Please check your junk mail folder in the mailbox for “support@logicalthemes.com” and let me know if you got my email.

    Hi Team. Thanks for your help with this. I have been unable to properly configure the Features Element of the theme. My order number is: Order Number : 206664387125 — Merchant Order ID : 1071

    I am following the instructions but the features element is not functioning properly.

    You can find the website at: http://www.salesoutlook.info

    #1088

    Shop Manager
    Keymaster

    Hi,

    Thank You for choosing us!

    Could you please elaborate the issue so that we could help you in a better way?

    Little more information will help us to recognize the issue.

    Thank you.

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