Pro Version Activation not working

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This topic contains 13 replies, has 4 voices, and was last updated by  Shop Manager 3 months, 3 weeks ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #666

    ben
    Participant

    Hi,

    Just purchase this Pro version and trying to activate it.

    Downloaded file and when trying to add Plugin it gives this message .. The link you followed has expired ..

    Can you please tell me how can I activate PRO version.

    Kind regards

    Ben

    #668

    Shop Manager
    Keymaster

    Hi,

    Please upload the plugin zip file from Plugins -> Add New -> Upload. it will work.

    And upload themes from Appearance -> Themes -> Add New.

    let us know if you have any other issue.

    Thanks

    #673

    ben
    Participant

    Hi I have try this few times.
    I uploaded the plugin zip file (academic-education-pro-child_1.0.zip) from Plugins -> Add New -> Upload.
    It starts to load and then this message shows up.

    “The link you followed has expired”

    What else I should do.

    Kind regards

    #674

    ben
    Participant

    for this one as well same issue.

    Hi I have try this few times.
    I uploaded the plugin zip file (academic-education-pro_1.0.2.zip) from Plugins -> Add New -> Upload.
    It starts to load and then this message shows up.

    “The link you followed has expired”

    other files are fine just these 2 are messing up. What else I should do.

    Kind regards

    #678

    Shop Manager
    Keymaster

    Hi Ben,
    As per your query, (academic-education-pro-child_1.0.zip),(academic-education-pro_1.0.2.zip).
    These both zip files are THEMES you cannot upload them to Plugins.
    Just upload themes from Appearance -> Themes -> Add New.
    After uploading them on THEMES, please activated (academic-education-pro_1.0.2.zip).
    If you need any other help please let us know.
    Thanks

    #722

    ben
    Participant

    Hi, Thanks for the email, yes i did that..
    Appearance > Themes > Add New – my website is on the Theme

    I just want to activate the PRO version. i have downloaded the file after purchase. (academic-education-pro_1.0.2.zip)
    when try to activate, i get this message .

    The link you followed has expired.
    Please try again.

    what could i do to activate the Pro version.

    Ben

    #726

    Shop Manager
    Keymaster

    Hi Ben,
    As per your query, maybe you are uploading theme on plugins.
    Please again upload the theme on Themes.
    Go to Dashboard >> Appearance >> Themes >> Add New >> Upload Theme >> Select the theme zip and upload >> Activate.
    If you need any other help please let us know.
    Thanks

    #728

    ben
    Participant

    Hi,
    i am doing as you explain. Dashboard >> Appearance >> Themes >> Add New >> Upload Theme >> Select the theme zip and upload >> Activate.

    It starts uploading and then get this message

    The link you followed has expired.
    Please try again.

    if you can provide me an email address so i can send you the screen shots.
    Thanks

    Ben

    #729

    Shop Manager
    Keymaster

    Hi Ben,
    As per your query, its look like you have an issue to install the theme.
    If you want we can setup your theme provide us your login details with Username and Password with Site URL.
    Please provide your login details on this Email ID: support@logicalthemes.com
    If you need any other help please let us know.
    Thanks

    #754

    rpoots
    Participant

    I am having the exact same problem with the Pro version

    #760

    Shop Manager
    Keymaster

    Hi Rpoots,

    As per your query, are you getting the issue with installation problem?

    Thanks

    #801

    rnlhouse
    Participant

    I am having exactly the same issue. Not sure what to do now
    .

    #809

    rnlhouse
    Participant

    Hi,, Solved myself. delete the png photo from the folder. then upload as normal. Success 100%.

    #812

    Shop Manager
    Keymaster

    Hi Rnlhouse,
    Great you solved the issue by yourself.
    If you need any other help please let us know.
    Thanks

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