multipurpose-corporate-pro | Customize 500 Error Message

Tagged: 500 Error Message

This topic has 10 replies, 2 voices, and was last updated 5 years, 5 months ago by Shop Manager.

Viewing 11 posts - 1 through 11 (of 11 total)

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October 22, 2018 at 6:11 pm #1137

valerie.marengo
Participant

Every time I try and customize this template I receive this 500 error message.

Under Appearance / Customize –> 500 Error
(http://terihill.com/wp-admin/customize.php?return=%2Fwp-admin%2Fthemes.php)

I myself and Hunter Dodson of Pierpoint have not been able to update this site.

Please help!

October 22, 2018 at 7:10 pm #1138

valerie.marengo
Participant

Well, I spent some time with the people at GoDaddy who said there are so many errors they recommend I go back to the free version.

Here is what they sent me.

http://terihill.com/wp-admin/customize.php?theme=multipurpose-corporate-pro&return=http%3A%2F%2Fterihill.com%2Fwp-admin%2Fthemes.php

Now, How do I get a refund?

October 23, 2018 at 4:19 am #1142

Shop Manager
Keymaster

Hi,

Kindly elaborate the errors you are facing so that we could provide you with some solution.

Thank You

October 24, 2018 at 6:47 pm #1148

valerie.marengo
Participant

Every time I try and customize this template I receive this 500 error message.

Under Appearance / Customize –> 500 Error

October 24, 2018 at 6:50 pm #1149

valerie.marengo
Participant

We tried to back to the free version.
Can you return to the pro version to see the error???

October 24, 2018 at 6:58 pm #1150

valerie.marengo
Participant

I reapplied the Pro version and it still has the same problem.

October 25, 2018 at 12:49 pm #1161
Shop Manager
Keymaster
Hi,

You can take a picture and upload it here https://imgbb.com/

Yes. We have checked your site the pro version is activated. Either you can send us the screenshot or make a user for us, assign administrator role and send us the username and password along with the URL at support@logicalthemes.com. We will check it from here and if there is an issue we will fix it.

Thanks
- This reply was modified 5 years, 5 months ago by Shop Manager.
October 26, 2018 at 3:26 pm #1165

valerie.marengo
Participant

I sent the image.

Please let me know if this works.

October 27, 2018 at 10:12 am #1167

Shop Manager
Keymaster

Hi,

We have not received any screenshot.

Thanks & Regards

October 29, 2018 at 6:52 pm #1170

valerie.marengo
Participant

I have reuploaded the screenshot image.
https://image.ibb.co/kV2PiA/10-29-2018-Screenshot.jpg

Can we have this resolved today, please?

November 6, 2018 at 1:27 pm #1192

Shop Manager
Keymaster

Hi,

As per your query, we have given a reply on your personal email id.

Thanks
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